FAQs

Q Do I have to sign a long term contract?

A No. iTEM is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again. Your data will be stored for a year and you can reactivate at any time.

Q Can I change plans at any time?

A Yes simply upgrade in your control panel.

Q Do i need a credit card for the trial?

A No, we don't ask for any credit cards until your ready to sign up.

Q What happens at the end of the trial?

A Upgrade to a plan thats right for you. If not, there is no need to canel anything. Your account will become inactive but your data will remain for 6 months in case you decide to upgrade in the future.

QDo you do discount for a yearly plan?

A Yes, we offer a 20% discount. Please contact us at sales@itemise.net for more details.

QDo you do volume discount for large companies?

A Yes, we are happy to work with larger companies on volume pricing. Please contact us at sales@itemise.net for more details

QDo you offer discounts for education and non profit organisations?

A Yes, Please contact us at sales@itemise.netfor more details.

Q Is my data safe and secure?

A Yes! iTEMs hosting company guarantees 99.99% uptime, and are confident in this guarantee because even their fail-safes have fail-safes. Backup generators, multiple hard drives, dual routers, cooling systems and gel battery power banks give iTEM real redundancy so the fleet of 70,000 high-end servers will continue to operate regardless of external conditions. 24/7 monitoring by Internet specialists, 150+ permanently recording video cameras, safety locks and more ensure that only authorised personnel can enter Data Centres.

Q Where are terms and security policies?

A

Here are our Terms of Service, Security Statement and our Privacy Policy.