Recently a client asked me why we developed iTEM. After much deliberation, the answer was quite simply that as a business we were struggling!
I had a small web consultancy company that was looking after some large brands such as Stannah, ARM, TUV and many more. Coupled them with lots of other smaller companies. At any given moment we were looking after up to 30 active projects.
Founder James Guymer
Too Much Work
I was doing what the majority of small business owners do I took on too much work without much thought to how I was going to manage it all.
Time Consuming Admin
On a regular basis we were being asked to supply information about what work was being carried out, time invoiced and where we were with each project. Add to that managing sales, invoices, quotes and my staff, my working life was becoming increasingly more difficult. There wasn’t enough hours in the day to do what I was supposed to be doing!
Things had to change and I decided we would write our own management system. We had the skills in developing CRM, timesheets, quotes and financial systems for large corporations so why not do it for ourselves.
One System For All
Having previously investigated the market to see what was out there, a lot of products promised to deliver but we couldn’t find anything that would match all our requirements. There were hundreds of project management, CRM, timesheets, quote and invoicing options out there but nothing that did all of this together. What’s the point of a really good CRM, if that doesn’t talk to your project system, or your timesheets can’t directly relate to invoices?
One of the things I find most enjoyable in my work is planning systems such as this. Usually there are constraints with clients but with iTEM we had the freedom to do what we thought would work. Starting with a blank sheet of paper, iTEM was born.
Gradually iTEM grew from a project and tasks system into the product it is today. Every time we encountered an area in our business we needed to improve or could automate, we developed a new module for it.
When the business made the transition to iTEM completely, we discovered £4,000 worth of unraised invoices. That’s a lot of money to have missed and I’m sure mine wasn’t the only company ever to experience this.
When we had been using iTEM for a while we realised other businesses would benefit greatly from it. So if we take away for the moment we were using it for webdesign, iTEM was a generic system that could be used for most project based businesses. We then began to market iTEM as a product.
We have seen iTEM grow significantly in the last few years not only as an application also it’s client base, often being surprised by the type of businesses it manages.
Apart from all the functionality iTEM gives us, the other benefits I’ve personally found is the amount of time I have now. As you can imagine my clients are constantly asking questions, raising tasks and this quite often outside business hours. With the age of smartphones, instant answers are required. What iTEM gave me was the ability to declutter my brain of things I had to previously remember. Because all emails are tracked in it I can confidently go to a meeting or access a task knowing all the information I need is at hand. Being cloud based I can access this all anywhere, sometimes even on holiday. The joys of being a business owner!
Reduction In Overheads
So in the end we have developed a product that manages most aspects of a business in one place and you can gain instant access to without additional overheads and delays; often doing the job of a person. Why wouldn’t any business owner want that?
James Guymer, Founder
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